Delta closes Indian call centres

Delta Air Lines has announced that they are no longer outsourcing reservation calls to India.

This decision was taken after the company received too many complaints from their customers.

The airline company added that they are in the process of bringing all customer calls back in-house to USA and has hired about 4,500 call-center workers in the US after it ended its current outsourcing operations in India.

They are still using some of their centers based in Jamaica and South Africa.

Airline Chief Executive Richard Anderson added: “The customer acceptance of call centers in foreign countries is low, and our customers are not shy about letting us have that feedback.”

After the merger of the Northwest Airlines, Delta is now the world's largest carrier. It had sent its call centres to India in 2002 to save money, which at that time was estimated to be about $25million a year.